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PET EMERGENCY SERVICE OUT-OF-HOURS

How does the pet emergency service work ?

Anytime, anywhere, at 3 am on a Sunday morning or on New Year's Eve, PetSavers will always lend you an attentive ear and provide the necessary state-of-the-art veterinary care for your pet in need. Start by calling us and we will be happy to walk you through our whole process that you can discover below.

Image by Chewy

STEP ONE

The Phone Triage

PetSavers is available 24/7 and will always answer your call. If you are worried about your pet, don't hesitate: pick up your phone and you will directly be connected with one of our personnel They will help you assess the situation and will determine with you the level of emergency condition.

STEP TWO

The Short Wait

While you wait for our Emergency PetSavers Surgeon, it is understandable that you might be anxious to help your pet. The PetSavers Nurse helping you will endeavour to assist you over the phone anyway we can, by delivering you precise advice specific to your pet and your emergency situation.

Image by Yerlin Matu
Image by Chris Abney

STEP THREE

The Emergency Consultation

While reviewing with you your pet’s clinical history and all the information essential to our understanding of the current situation, our experienced Emergency Veterinary Surgeon will perform a full examination to assess your pet’s health.

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After which we will be able to provide you with a conclusion and advise the best course of action ranging from on-the-spot diagnostic tests to targeted medication in order to help your pet in the best possible way.

STEP FOUR

The Consultation Report

Once our vet has taken good care of your Furry Friend(s),  you will be presented with a transparent and itemised invoice. The vet will help you settle the invoice through several payment methods. Within 24h after the visit , you'll receive a detailed clinical report and  invoice to your email address. These files can be used to make a claim with your insurance.

Image by Andie Kolbeck
Image by Amber Kipp

STEP FIVE

The Continuity of Care

If you're still worried about your pet's health after the consultation, don't hesitate to call us back. One of the vets supervising the triage team will get back to you immediately. All your pet's medical details are shared among the team to ensure an optimal follow-up.

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on the following day of our consultation, your regular vet will receive the detailed clinical report. We do believe that sharing as quickly as possible any clinical data or test results with your regular vet is a key point to guarantee your pet's health.

Frequently asked questions

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WE DO PRICE MATCH

High end home veterinary care. Regular Fees.

We do not charge more than your nearest 24/7 veterinary hospital for an emergency consultation. We would probably charge less. call us to get an immediate quotation of the consultation fee.

THE PETS WE CARED FOR...

Testimonials

...and what they thought about our service.

These guys are super friendly and professional. Best service for my dog who was really struggling and the team at Pet Savers were fantastic helping me navigate this difficult time with care and support. I highly recommend them!

Azayem

Very happy with the
service, I would highly
recommend. Was very
worried about my cat, the
vet that came she was
very lovely helpful. Was
very impressed the whole
service. So glad for the
24-hour service! My cat is
very happy too. Very good
value for money. Would
use again Thank You so
much .

SAM

exceptional service and genuine care for my dog left me thoroughly impressed. The knowledgeable and compassionate staff went above and beyond, making the overall experience outstanding. I highly recommend this vet clinic for their expertise, dedication, and genuine love for animals.

AKITH

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